Cancellation, Returns & Refunds
You can cancel your order at any time before the Products are dispatched to you. You can cancel your order by signing in to your account and through My Account on this website or you can contact our Nuffield Health Online Shop customer services team at firstname.lastname@example.org, or call us on 0330 058 8373. If your Order has already been dispatched, simply return the product to us once you receive it.
If for any reason you do not want a product and would like a refund, please contact us at email@example.com, call us on 0330 058 8373, or post them back to: Nuffield Health shop customer services, 15 The Broadway, Haywards Heath, West Sussex RH16 3AQ.
All products need to be returned to us within 28 days of you receiving it. Please ensure that the product is in the original packaging, unused and undamaged so that it can be sold again.
The following products are not able to be returned unless they are damaged or faulty:
- Perishable items (e.g. food)
- Personalised products
- Products that have been sealed for health and hygiene reasons that have been unsealed after delivery
If your product is faulty or damaged, please contact our customer services team by emailing us at firstname.lastname@example.org or call us on 0330 058 8373. We may offer an exchange or refund as appropriate, however in the instance of a refund we will refund you for the cost of the product, the delivery charge (if applicable) and the cost incurred by you for returning the product.
If you have changed your mind, we will refund you the cost of the product and delivery charge (if applicable), however the cost of returning the product will be your responsibility.
Please make sure in all instances that you get a proof of postage receipt when you are returning the product.
Some products may need to be returned directly to our suppliers – this tends to be for very large and heavy products but may also include other products that we sell. In this instance you will have received additional information regarding how and where to return the product. Please follow these instructions in returning the product to the supplier.
Once we have received the product back from you, we will start processing your refund and email you when the processing has been completed. The refund will be paid onto the credit/debit card that you paid it from and may take up to 14 days for it to appear in your account.
Please be aware that products bought from Nuffield Health Online Shop will not be able to be returned to any of our clubs, clinics, hospitals or other locations.