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Cardiff Airport – More FAQs

Q: How do I get my results and how long will it take?

Your results will be sent directly to your phone and will normally be available within the following times:

  • Rapid lateral flow antigen test – 1 hour
  • Rapid result PCR test – within 4 hours
  • Standard PCR test – 48 hours

In a small number of instances, the test may come back with an inconclusive result, if this occurs we may need you to book another test, in these instances the results will take longer to process. We always recommend that you book your test as early as possible, but within your destination country’s stipulated accepted ‘test result to destination arrival’ timeframe, to allow for these exceptions. We are not responsible for any direct, indirect, or consequential loss incurred as a result of an inconclusive test result.

Q: What happens if I miss my appointment?

If you are late for your appointment we will try and accommodate your test as best we can, however, it may not be possible to do so at that time and you may need to re-book. Re-booking may have consequences for your travel plans. We will not take any responsibility for the impact to travel if you are late for your booking.

Q: Can I cancel or amend my booking?

Yes, you can cancel your booking with 24 hours notice and receive a full refund. To cancel a booking simply click on the link contained in your booking confirmation. It is not possible to amend a booking. If you wish to book a new time please cancel the original booking and then book a new appointment. However, please be aware that this may not be possible if there are no appointments free at your chosen time.

Q: Can I book more than one person in one booking?

No it is not possible to book more than one person for one appointment. Should you require more than one appointment for a family travelling you will need to book an individual slot for each family member.

Q: What happens if I get a positive result?

If you receive a positive PCR test then you and your household should self-isolate, please check the government website for the latest guidelines.

We will notify the UK Public Health authority and NHS Test and Trace, who will contact you with further information.

You will need to contact your airline or travel agent to discuss your travel arrangements. It will not be possible to rebook another test.

Q: Will the COVID-19 vaccine cause my test result to be positive?

Having the COVID-19 vaccine will not cause your viral test to return a positive result. 

Q: How long does the testing process take?

From meeting the host at the entrance of the testing centre to having had your test will take approximately 15 minutes.

Q: What countries and airlines accept your tests as a valid certification?

As the situation is constantly changing we do not provide guidance with respect to airline and country requirements. It is therefore your sole responsibility to check your airline or country testing, timeline and documentation requirements. Additional information can be found on the government website for foreign travel advice.

Q: Can I get tested at the airport if I have not pre-booked a test?

It may be possible to get tested at the airport as long as there are appointments available and you have sufficient time prior to your flight. You would need to book and pay online prior to entering the testing centre.

Q: Can I get a test at the airport if I am not travelling?

Yes, you can book a test even if you are not travelling, subject to availability.

Q: What if I have not received a confirmation email?

If you have paid for a booking, and you haven’t received a booking confirmation within 30 minutes, then we suggest that you first check your Spam/Junk folder for the email.

If confirmation is not in either your Inbox or your Spam/Junk folder, please contact us at

Q: What documentation do I need to bring with me to the test?

You must bring the following documentation to gain access to the test site:

  • A copy of your booking email
  • Your passport or national ID card

Q: How can I contact you?

Please contact us by phone: 07770 582401 or email:

Q: What are your health and safety measures?

Your health and safety is our number one priority. On arrival at the airport, please ensure that you wear a mask or face covering and sanitise your hands, there will be a hand sanitiser available for you. Regular cleaning will be performed throughout the day and additional cleaning takes place every night. All staff have had cleaning training and they’ll be using a two-stage cleaning process including a detergent, followed by a disinfectant.

We will provide Personal Protective Equipment (PPE) to our teams where necessary.

Q: Where is the testing centre at the airport?

The testing centre is located landside, pre-security, in the arrivals terminal. There will be clear signage visible to guide you to the test centre on your arrival at the airport.

Q: Is Nuffield Health affiliated with the UK Government’s testing programme?

Nuffield Health is a DHSC (Department of Health & Social Care) approved private provider of COVID-19 screening services. We comply with all the government regulations with respect to submitting results to the relevant Public Health Authority.

Q: Does it hurt having the swab taken?

The tests performed require an anterior nasal swab only, so are less invasive. The swab test should not hurt but may feel a little uncomfortable.

Q: After testing positive can I immediately book another test?

If your test result is positive you must follow the latest government advice regarding self-isolation and will not be able to re-book another test. If you are travelling in a group or family who have tested negative, you should inform the group of your status and the fact that you are unable to fly at this time. If any other members of the group do not wish to fly as a result, they must inform the airline of their decision at the check-in desk.  

Q: What does it mean if I have a positive result?

If you received a positive COVID-19 test result you must follow the latest government guidance regarding self-isolation. Click here for further guidance on self-isolation.

We will notify the UK Public Health authority and NHS Test and Trace, who will contact you with further information.

Q: What happens if I get a false or inconclusive result and the consequences of this?

A positive result indicates that the test has detected the presence of COVID-19 virus.

A negative result means that the test has not detected evidence of the COVID-19 virus.

Testing is a biological process and no testing regime for COVID-19 is 100% accurate in all cases. A negative result does not guarantee that the test subject is free of the COVID-19 virus, nor does a positive result guarantee that the test subject has active, infectious COVID-19.

All testing is conducted on this basis and we do not accept liability for any personal consequences of this.

Q: I have previously had COVID-19 infection. Could I still test positive if I have a PCR test?

The remnants of the virus causing COVID-19 infection can be detected by PCR test for up to 90 days after infection. During this time you may get a positive result.

Q: Is it possible to get a positive result one day, and a negative result the next day, and the same vice versa?

Yes, this is normal due to the natural patterns of a virus, which are affected by timing.

Timelines differ by person, is dependent on strength of the immune system, and aggressiveness of infection. COVID-19 tests are designed to detect the presence of the COVID-19 virus in the subject’s system.

However in the immediate days of contracting the COVID-19 virus, the level of virus in the system may be so small that it is not detectable by any test, and this could lead to a negative result.

Additionally, after a person has contracted the virus, and their immune system has destroyed the infection, dead virus cells may still be present in the subject’s system and this may be detected by the test. The presence of dead Coronavirus cells may lead to occasional positive results until the body fully clears these cells (thought to be around 90 days).

In this way, an infected person may receive initially one result and then another over a small time period.