COVID-19 Test Centre Terms & Conditions
All Covid-19 Tests carried out by Nuffield Health at the Test Centre are subject to these Terms and Conditions. By booking and paying for a Test, you are agreeing that you have read, understood and agree to these Terms and Conditions. These Terms and Conditions form a binding contract (‘Contract’) between you, the customer (‘you’ or ‘your’) and Nuffield Health (‘we’, ‘us’ or ‘our’).
Your use of the Services are bound by these Terms and Conditions so please read them carefully and make sure you have understood them. Your particular attention is drawn to those sections in bold.
Nuffield Health (‘we’, ‘our’ or ‘us’) will, subject to:
- payment by you, the customer (‘you’ or ‘your’), to us of the applicable Test Fee;
- your booking and attending a Test Appointment; and
- your acceptance of these Terms and Conditions
to carry out a Test and provide you with the results of that Test.
A positive result indicates that the Test has detected the presence of the Covid-19 virus.
A negative result means that the Test has not detected evidence of the Covid-19 virus.
Testing is a biological process involving significant complexity and variability, and consequently, no testing regime for Covid-19 is 100% accurate in all cases. A negative result does not guarantee that the test subject is free of the Covid-19 virus, nor does a positive result guarantee that the test subject has active, infectious Covid-19. All testing is conducted on this basis.
Test results and any comments given by us on the results are for information only. They are not a clinical diagnosis. They are not a replacement for a full and proper medical investigation and/or a doctor’s advice. Our comments are based solely on the results in relation to what are considered normal ranges in the general population. If you have any concerns at all regarding any aspect of your health or your Test results you should discuss them directly with your GP or a doctor.
We offer these Tests as a possible way of satisfying the differing requirements of various countries for negative Covid-19 test results prior to travelling to those countries or their territories. However, please note you are solely responsible for determining that the Test you are taking is suitable for your particular requirements, including whether any particular Test satisfies the standards you are seeking to meet and the entry requirements of the country or territory to which you are travelling.
Booking a Test Appointment
You must book a Test Appointment to enable us to administer your Test.
In order to book a Test, you must book online and select the relevant Test type you require. The service is subject to laboratory capacity, the availability of specially trained staff and stock availability.
Collecting the sample will take approximately 5 minutes, where one of our trained staff will take a sample from you, the sampling method will be an anterior nasal swab. The purpose of the Test is to pick up the presence of the virus in the nose.
Please arrive 5 minutes prior to your booked appointment time.
We are not able to offer appointments in the following circumstances:
- If have had a positive test for Covid-19 or developed any of the symptoms of Covid-19 within 10 days prior to your appointment. Please see the latest government guidance for further information around symptoms of Covid-19.
- If your household members or other people you have been in contact with have had a positive Covid-19 test or developed the symptoms above in the 10 days prior to the appointment.
- If you have had contact with a confirmed positive case of Covid-19 in the 10 days prior to the appointment as confirmed by the governments test and trace service, or other public health authority.
- You reside in an area/region which is subject to a local lockdown.
If any of the above apply to you, please wait for the appropriate time period to elapse, and we will then be happy to book an appointment for you.
You must ensure that you book your Test Appointment within sufficient time you travel to enable your Test to be carried out and for your results to be obtained and relayed to satisfy that requirement.
It is your responsibility to book a Test Appointment within the appropriate timeframe prior to your date of travel. We are unable to guarantee when your Test results will be available.
WE WILL USE OUR REASONABLE ENDEAVOURS TO ENSURE THAT YOUR TEST IS CARRIED OUT ON THE AGREED TEST APPOINTMENT DATE AND TIME AND THAT TEST RESULTS ARE RETURNED WITHIN THE TIMEFRAME AS STATED (RAPID PCR WITHIN 4 HOURS / STANDARD PCR WITHIN 48 HOURS / RAPID LATERAL FLOW WITHIN 1 HOUR). HOWEVER, WE ARE NOT LIABLE FOR ANY DELAYS OR LOSSES (EXCEPT TO THE EXTENT THAT WE ARE NEGLIGENT IN PERFORMING THE TEST). PLEASE SEE THE ‘LIABILITY’ SECTION BELOW FOR MORE DETAIL.
The results timescales stated above are not guaranteed and we do not accept any liability for any costs you may incur as a result of: a delayed Test result, an inconclusive Test result, a false positive/negative Test result, or Tests/Test results being damaged or lost.
Once your sample has been analysed, your Test Results will be relayed to you via email.
What you must bring to your Test Appointment
So that we can identify you, and to ensure that you have the correct information on your Test certificate, you must bring with you to your Test Appointment a valid passport or national ID card for travel (other forms of photo ID will not be accepted), and for any under 18s who are also being tested and for whom you are responsible. Failure to do so will mean that your Test cannot be carried out, that you will forfeit your Test Fee, and that you will have to re-book and pay for a new Test Appointment. If you are in any doubt as to what constitutes an acceptable form of valid photo identification, please contact us in advance of your Test Appointment. We are at liberty to refuse a Test or Test Appointment if we are not satisfied as to the validity of the form of ID produced.
Cancellation or Non-Attendance at your Test Appointment
You must notify us in writing by email or by telephone, in either case not less than 24 hours before your scheduled Test Appointment if you and/or any person under the age of 18 for whom you are responsible, are unable to attend the Test Appointment. If you provide us with the required 24 hours’ notice, you will not be liable to pay the Test Fee in respect of the cancelled Test Appointment. If you fail to provide us with a minimum of 24 hours’ notice of cancellation, you must pay and are liable in full for the Test Fee in respect of the cancelled Test Appointment(s), and no refund will be made.
The Test Fees for the Test services offered inclusive of any applicable VAT are as follows:
- Rapid PCR Test – £120
- Standard PCR Test – £75
- Rapid Lateral Flow Test – £40
You must pay the Test Fee online at the time you book your Test Appointment.
Your online payment includes the cost of administering the Test and the provision of the Test Results.
We or our partner laboratory may be legally required to share certain information with Public Health England, or other governmental organisations, in relation to your Test/Test Results, including (but not limited to): personal information (e.g. name, gender, date of birth and address); the Test Result, whether negative or positive; and confirmation that the sample is one that the laboratory has tested for us. This information may be used as part of any test and trace service being operated by the government in your jurisdiction.
Please find a link to our privacy notice here. By proceeding to book a Test Appointment you accept the terms of this privacy notice.
Late Test Results
We will use our reasonable endeavours to carry out the Test and produce the Test Results within the required timeframe, but we cannot guarantee timings or be responsible for factors outside of our control.
Our liability to you is limited as set out in these Terms and Conditions. Under no circumstances are we liable to you for the cost of any delayed or lost flights, holidays, hotel bookings or other travel and holiday-related bookings or for any other losses that were not reasonably foreseeable.
WE WILL USE OUR REASONABLE ENDEAVOURS TO ENSURE THAT YOUR TEST IS CARRIED OUT ON THE AGREED TEST APPOINTMENT DATE AND TIME AND THAT TEST RESULTS ARE RETURNED WITHIN THE TIMEFRAME AS STATED (RAPID PCR WITHIN 4 HOURS / STANDARD PCR WITHIN 48 HOURS / RAPID LATERAL FLOW WITHIN 1 HOUR). HOWEVER, WE ARE NOT LIABLE FOR ANY DELAYS OR LOSSES (EXCEPT TO THE EXTENT THAT WE ARE NEGLIGENT IN PERFORMING THE TEST). IN WHICH CASE OUR LIABILITY TO YOU WILL BE LIMITED AS STATED BELOW.
We are responsible to you for foreseeable loss and damage caused by us subject to the limit on our liability stated below. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failure to use reasonable care and skill, but we are NOT liable or responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if (a) it is obvious that it will happen; or (b) if, at the time the contract was made, both we and you knew it might occur.
We are NOT liable or responsible under any circumstances for any:
- cost of delayed or lost flights, or the re-booking of any such delayed or lost flights;
- cost of holidays, or the cost of re-booking any such holidays; or
- c) cost of hotel bookings, car hire or other travel or holiday-related bookings, or the cost of re-bookings
whether foreseeable or not. Neither are we liable or responsible to you for losses which are not foreseeable (known and indirect or consequential losses), whether these arise in contract, tort (including negligence), breach of statutory duty or otherwise, nor for any loss of profit, loss of revenue, loss of business opportunity or anticipated saving.
We do NOT exclude or limit our liability to you for:
- death or personal injury caused by our negligence or that of our personnel;
- fraud or fraudulent misrepresentation;
- any other loss or damage which cannot be excluded or limited under applicable law.
Except as otherwise expressly stated above, our maximum liability to you is limited to and will not exceed the Test Fee paid by you for your Test. Our liability is excluded to the maximum extent permitted by law.
We are not liable for the acts or omissions of any third party nor for any events or occurrences outside of our reasonable control, nor for any failure or delay by you including, but not limited to, your failure to attend or delay in attending and/or failure to provide an appropriate valid passport or national ID card for travel at your Test Appointment.
Other Terms and Conditions
1.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2 A reference to a party includes its [personal representatives,] successors and permitted assigns.
1.3 A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
1.4 Any words following the terms including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.5 A reference to writing or written includes email.
2. How to contact us
2.1 We are Nuffield Health, a company registered in England and Wales (Company Number 576970) with our registered office at Epsom Gateway, Ashley Avenue, Epsom, Surrey KT18 5AL, a charity registered in England and Wales (Registered Number 205533) and a charity registered in Scotland (Registered Number SC041793).
2.2 If we need to contact you, we will do so by email through the booking system through which you booked your Test Appointment.
2.3 If you have any issues or problems regarding:
2.3.1 booking your Test Appointment online, you should contact us by phone: 0330 058 8373, or by email: firstname.lastname@example.org, or in writing: Nuffield Health Online Shop, 15 The Broadway, Haywards Heath, West Sussex RH16 3AQ;
2.3.2 your Test Appointment, you should contact the Nuffield Health Test Location at which you have booked.
3. Test Services
3.1 We will provide the Services with reasonable skill and care, in a timely and professional manner using suitably qualified personnel.
3.2 Whilst at the test centre you agree to abide by the rules and policies implemented by the test centre staff. We reserve the right to withdraw our services if 1) you do not conduct yourself in a reasonable manner, 2) you do not abide by the rules and policies or 3) if you fail to comply with the reasonable instructions of our test centre staff. You are required to register your attendance with reception and complete any required documentation and pay prior to being tested. If testing pre-travel, you are responsible for ensuring you book a suitable slot and you arrive with enough time for the testing process to be completed in order for you to be able to check in for your flight on time.
4. Your Obligations
4.1 You must book a Test Appointment using the procedure outlined above.
4.2 You must attend the Location at the appointed date and time booked for your Test and bring with you an appropriate and valid passport or national ID card for travel to enable us to verify your identity.
4.3 When booking a Test Appointment online, you must ensure that the details you provide are true, accurate and complete. We are not responsible for any errors or omissions made by you.
4.4 You are responsible for booking your Test Appointment sufficiently in advance of your date of travel to comply with any official requirements.
4.5 You agree to provide us with such information and materials as we may reasonably require in order to carry out the Test and provide you with the Test Result, and will ensure that such information is true, accurate and complete.
4.6 You must only book your Test if you do not have symptoms of Covid-19.
4.7 If your Test result is positive, you must follow the latest Government guidelines regarding self-isolation and re-testing if applicable.
4.8 You confirm that you have read and understood the information in the accompanying FAQs.
4.9 You confirm that you have had the opportunity to consider the information provided in these Terms and Conditions and any accompanying documents and you understand the nature and purpose of this testing, together with the benefits and risks.
4.10 You confirm that for any children (under 18) for whom you have requested a test that you have the authority to do so.
5. Suspension of Test Services
5.1 We may suspend or terminate the provision of the Test Services if:
5.1.1 there is a change in applicable law, government advice or regulation, healthcare advice or regulation or travel requirements in your country of destination and/or in your country of domicile or departure;
5.1.2 if we are prevented from providing the Services for reasons outside of our reasonable control.
6. Your rights to terminate the contract
6.1 You can terminate your contract with us at any time but where you have booked and paid for a Test Appointment your payment is non-refundable if terminated within 24 hours of your appointment.
6.2 You may terminate your contract with us for one of the reasons set out at 6.2.1 to 6.2.4 below, in which case the contract will end immediately, and we will refund you in full to Test Fees paid for any Tests which have not been provided and you may also be entitled to compensation. The reasons are:
6.2.1 we have told you about an upcoming change to the Services or these Terms and Conditions which you do not agree to; or
6.2.2 there is a risk that provision of the Test and/or Test Results may be significantly delayed because of events outside our control; or
6.2.3 we have suspended supply of the Test services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
6.2.4 you have a legal right to end the contract because of something we have done wrong.
6.3 As you are purchasing Test services from us online, you until 24 hours prior to your booked appointment to cancel.
6.4 Where you are entitled to terminate the contract, you must let us know by phone: 07770 582401, or by email: email@example.com, or in writing: Nuffield Health Online Shop, 15 The Broadway, Haywards Heath, West Sussex RH16 3AQ. Please provide your name, home address, details of your Test Appointment booking and, where available, your phone number and email address.
6.5 As we are providing a Test service, we may deduct from any refund an amount for the supply of the Test service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
6.6 We will make any refunds due to you as soon as possible and in any event within 14 days of your telling us you have changed your mind.
7. Our rights to terminate the contract
7.1 We may terminate the contract if you break it.
7.2 We may terminate the contract at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Test services.
8. Your rights as a consumer
8.1 Under the Consumer Rights Act 2015 you may ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or receive a refund if we are unable to fix it.
9. How we use your personal information
10.1 We may transfer this contract or our rights and obligations under these Term and Conditions to someone else, but we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
10.2 This contract is between you and us. No one else has any rights under this contract and no one else has any rights to enforce any of its terms. Neither of us will need the agreement of any other person to terminate this contract or make any changes to these terms.
10.3 If a court finds part of this contract illegal or unlawful, that part will be omitted and the remainder of this contract will continue in full force and effect.
10.4 If we delay in enforcing all or any part of this contract, we can still enforce it or that part of it later. If we do not require you to do immediately anything you are required to do under these Terms and Conditions, or if we delay taking steps against you in respect of your breaking this contract, that does not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
10.5 These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Test services in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in respect of the Test services in either the courts of Scotland or those of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Test services in either the courts of Northern Ireland or those of England and Wales.